Hideaway Duffel – Aqua

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ESTIMATED DELIVERY DATE: Monday, Dec 6

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Product Details


Designed for stress-free travels with pets
Pets can be the best travel companions, but they also experience a lot of fear when outside of their comfort zone. The Hideaway Duffel is designed to help keep pets safe, healthy & secure.
Thoughtfully Designed
Convenient Three-Way Mesh Entry
The three mesh sides provide your pet with ample ventilation during your travels, which is extremely important. The top-loading design is convenient for loading cats.
Pet-Approved
Help Reduce Your Pet’s Travel Stress
The Hideaway Duffel keeps your pet comfy and cozy while reducing the amount of stimuli they receive, for less fear, anxiety, and stress while traveling.
For pets’ security and comfort
Excellent travel experience
Award-winning product
The Hideaway™ Duffel Pet Carrier was awarded 2017 Best New Product for Pet Fear, Anxiety, & Stress by the organization Fear Free Pets.
Easy to clean & wash
Wash the poly fleece baseliner effortlessly in the washing machine. The coated polyester woven fabric exterior is easily cleaned with soapy water.
Super convenient pocket
Easily carry your pet’s treats, medications, waste bags, and other essentials in the ergonomic side pocket of this premium carrier bag.
Perfectly sized & portable
Dimensions 17″L X 12″H X 10″W, with the max load of 16lbs, it’s AIRLINE APPROVED! Compliant with major airlines’ in-cabin carry-on regulations.
Easy access to your pet
For optimal stability in motion, connect your pet’s harness to the interior clip. Also, you can zip the privacy covers shut to close out distractions or unzip them during downtime to talk to your pet.
Ultimate Comfort & Protection
Frequent travelers know that comfort and protection are must for their pets. That’s why this carrier is made with a water-resistant coated polyester canvas exterior and “fur catch free” silky interior lining. Patent sound barrier minimizes pet’s travel anxiety and shields pet’s sensitive hearing from elevated environmental noise.
About Prefer Pets

My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.

From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.

Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.

Designed In
Rancho Cucamonga, California
Established
2006
Brand values
Small Batch

4 GREAT REASONS TO BUY FROM US:

  • Over 37,000 happy customers
  • Real people on our support team ready to help
  • The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
  • We use the most secure online ordering systems on the market, and are constantly improving our software to make sure we offer the highest possible security

BUY WITH CONFIDENCE

Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.

  • Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
  • Risk-Free Purchase: We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all the sensitive information, so you can be sure your details are completely safe with us
  • Trustworthy payment method: We partner with the most popular online payment solutions that guarantee enhanced security and fast transaction processing
Shipping & Payment

How much does shipping cost?

We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.

What countries are you delivering to?

As of now, we’re delivering to the United States only.

How can I track my parcel?

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.

Can you ship my order to a business address?

Yes, you can write your business address in your order details if it’s more convenient to you.

Can you ship my order to a PO Box address?

Yes, you can select delivery to a PO Box if it’s more convenient to you.

Can you ship my order to APO or FPO military addresses?

Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.

What happens to my parcel if it is delivered while I’m not there?

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.

FAQs

How to search for products?

Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.

Do I need to create an account to place an order?

It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..

How do I place an order?

On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.

As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.

You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.

Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.

How do you protect my personal details when I register and check out?

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..

Can I buy your items and send them to someone as a gift?

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..

To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..

An item is missing, wrong, or damaged in my package. What should I do?

We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..

About Us
Customer commitment

We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.

Passion for our work

We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure.We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.

Inspiration and creativeness

Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!

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